Privacy Policy

Last Updated July 27, 2026

Welcome to our website. This Privacy Policy describes how we collect, use, disclose, and protect personal information from or about you, including information we collect through the website. We value your privacy and have developed this Privacy Policy to describe how we collect, use, protect, share, and disclose Personal Information in connection with the operation of our HVAC, plumbing, and electrical business (the “Services”). PLEASE READ THIS PRIVACY POLICY CAREFULLY.

YOUR STATE PRIVACY RIGHTS:

IF YOU ARE A RESIDENT OF CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, INDIANA, IOWA, KENTUCKY, MARYLAND, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, OREGON, RHODE ISLAND, TENNESSEE, TEXAS, UTAH, OR VIRGINIA YOU HAVE CERTAIN PRIVACY RIGHTS UNDER YOUR STATE CONSUMER PRIVACY LAWS. PLEASE SEE SECTION 16 OF THIS PRIVACY POLICY FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.

What is Personal Information?

“Personal Information” or “Personal Data” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information excludes publicly available information and aggregated or deidentified information that does not include personal identifiers.

Categories of Personal Information We Collect

We collect the categories of Personal Information described in the chart below when operating our business. We also provide examples of the types of Personal Information we collect in each category:

Category	Types of Personal Information
Identifiers	Full name; mailing address; billing address; Internet Protocol Address (“IP Address”); email address; and telephone number.
Customer Records	Name; address; and telephone number. Note: When you make a purchase using a credit or debit card, that information is provided directly to our third-party Payment Processor (as defined in Section 4). The Payment Processor will send us the last 4 digits of your credit or debit card to facilitate future transactions. If a customer provides credit card information to us verbally, we will input that information directly into our Payment Processor’s platform.
Commercial Information	Records of estimates you received; products or services you purchased, received, or considered; purchasing history; invoices; warranty records; and content of texts, emails, or survey answers you send to us.
Internet Activity	Internet or other electronic network activity information including browsing history, search history, and information regarding your interaction with our Site, such as your IP address, time zone, referring links, the websites you visit before and after visiting the Site, mouse movements, cookie ID, browser type, internet service provider, device ID, operating system, and the date and time of your visit.
Imprecise Geolocation Data	City, state, zip code, and country (based on your IP Address).
Audio and Video Recordings	We may use a third-party software tool to take pictures and make video and/or audio recordings in or outside your home or property to aid in preparing an estimate, performing repairs or remodeling services, to consult with third-party service providers, or to collect information necessary for us to perform the Services and demonstrate that we have completed the Services. We record customer service calls (as disclosed on inbound calls via prompts) using a third-party software tool. We maintain security videos in our business locations where tools and supplies are maintained. We use cameras in our trucks for safety purposes.
Professional or Employment Information	Professional or employment-related information that you provide when you apply for a job with us or when you are hired for a position with us.
Educational Information	Education-related information, including information you provide when you apply for a position with us.
Inferences	Inferences drawn from other categories of Personal Information we collect are used to create a profile about your consumer preferences and purchasing tendencies.
Sensitive Personal Information (Precise Geolocation Data)	We may collect precise location data, such as GPS coordinates, cell tower logs, or Wi-Fi access points, to determine your physical location with high accuracy in order to perform the Services.

Sources of Personal Information We Collect

We collect Personal Information from or about you from the following sources:

Directly from You. For example, we collect Personal Information from you when you request a quote on our Site and when we communicate with you by phone, text or email.
Electronically. For example, we collect Personal Information electronically through placement of Cookies (as defined in Section 6 of this Privacy Policy) when you use our Site.
From Third Parties. We collect Personal Information from third parties, including our parent company, affiliated companies, business partners, service providers, and advertising and analytics partners. We may combine data from these third-party sources with Personal Information or other data we collect. This enhances our existing information about our customers (e.g., adding address data), improves our ability to contact you, and enhances our marketing capabilities.

Purpose for Collecting and Using Your Personal Information

We collect your Personal Information for the purposes described below. We also provide examples of those purposes and the categories of Personal Information collected for that purpose.

Purpose	Examples	Categories of Personal Information
Customer Communications and Support	To answer your questions; provide customer service; respond to your request for an estimate; manage appointments; follow up on services; handle concerns and feedback; and communicate with you about your account or our Services.	Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, and Inferences.
Facilitating Purchases	We may collect certain payment information when you make a purchase. However, we use a third-party, PCI-compliant, payment processor (“Payment Processor”) to facilitate payments. When you make a purchase your payment information is sent directly to our Payment Processor.	Identifiers, Customer Records, and Commercial Information.
Providing, Scheduling, and Administering Services and Transactions	To schedule and perform our Services; to confirm a service location; to coordinate technician arrival windows; to prepare estimates; to process payments; to complete your purchases; to send invoices; and to maintain product, service, warranty and transaction records.	Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, and Imprecise and Precise Geolocation Data.
Operating and Improving Our Business	To run our day-to-day operations; manage our customer and vendor relationships; handle our accounting and reporting obligations; maintain our records; support our audits; evaluate our service quality; improve our training; refine our pricing and offerings; and better understand demand for our Services.	Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, and Inferences.
Marketing and Targeted Advertising	To send you promotions, newsletters, membership offers, third-party financing offers, promotions, and information about our Services that may interest you and to serve you targeted advertising.	Identifiers, Commercial Information, Internet Activity, Imprecise Geolocation Data, and Inferences.
Operating Our Site and Performing Analytics	To operate, maintain, secure, and improve our Site; to analyze the operation and usage of our Site; and to understand how visitors use our Site.	Identifiers, Internet Activity, and Imprecise Geolocation Data
Security and Monitoring	To protect our IT systems, offices, property, vehicles, and data; to investigate security incidents; to prevent fraud, theft, and unauthorized access to our IT systems; to support safety measures; to monitor office locations or service interactions where allowed by law; and to support employee, customer, and workforce safety and security.	Identifiers, Customer Records, Internet Activity, Imprecise Geolocation Data, Audio and Video Recordings, and Professional or Employment Information.
Recruiting and Employment Purposes	To receive and review applications, communicate with candidates, verify qualifications, schedule interviews, manage recruiting and onboarding, administer payroll and benefits, provide training, confirm licensing and certifications, perform background checks, drug screening, and other employment-related processes, subject to applicable law.	Identifiers, Professional or Employment Information, and Educational Information.
Legal Purposes and Protection of Rights	To comply with our legal obligations; respond to subpoenas, court orders, or regulatory requests; enforce or apply our Terms of Use or other agreements; to protect our rights, property, and safety and those of others; to obtain legal or business advice; and to investigate, bring or defend claims.	Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, Imprecise Geolocation Data, Professional or Employment Information, Educational Information, and Inferences.
Business Transactions	To evaluate, negotiate, and complete a merger, acquisition, change of control, financing, reorganization, bankruptcy, sale of assets, or other similar business transaction (a “Business Transaction”); to share relevant records for due diligence and transition planning in connection with a Business Transaction; and to transfer Personal Information in connection with a Business Transaction.	Identifiers, Customer Records, Commercial Information, Internet Activity, Imprecise Geolocation Data, Audio and Video Recordings, Professional or Employment Information, Educational Information, and Inferences.

Categories of Third Parties with Whom We Share or to Whom We Disclose Your Personal Information

We may share your Personal Information with, or disclose your Personal Information to, the following categories of third parties:

Our Parent Company. We may disclose your Personal Information to our parent company to support our business operations, provide services to us and assist us with our marketing and advertising activities.

Service Providers. We may disclose your Personal Information to third-party service providers to assist us with the operation of our business, such as technicians, subcontractors, technical support providers, platform providers, software service providers, and marketing service providers. These service providers are required to protect your Personal Information and to use it only to provide services for us.

Professional Advisors. We may share your Personal Information with our professional advisors, such as attorneys, accountants, financial advisors, insurance brokers, and business advisors, in their capacity as advisors to us in our business, tax, and legal obligations.

Advertising and Analytics Partners. We may share your Personal Information with certain third-party analytics and advertising partners to send you targeted advertising and to analyze the operation and usage of our Site. These advertising and analytics partners may use Personal Information to assist us and may also use your Personal Information for their own advertising, marketing, and business purposes.

Social Media Platforms. If you follow us on social media, we may share Personal Information you post on our social media pages with our advertising and analytics partners.

Governmental Entities and Law Enforcement. We may disclose Personal Information about you to governmental authorities or law enforcement if required by law or if we reasonably believe that disclosing the Personal Information is needed to comply with any valid legal process, governmental request, or applicable law, rule, or regulation; to protect the Company’s rights, property, and safety and those of our customers, employees, and/or others; or to detect and resolve fraud or security concerns.

Parties to Business Transactions. In the event we are involved in a Business Transaction, we may disclose or share your Personal Information as part of a due diligence process in connection with the proposed or completed Business Transaction. We may sell and transfer your Personal Information to the subsequent owner(s) or successor entity as part of the Business Transaction.

Cookies and Other Tracking Technologies

We use cookies, pixels, web beacons, script tags, and certain other tracking technologies on our Site. In this Privacy Policy, we refer to all of these technologies as “Cookies.”

What We Collect Using Cookies

We use Cookies to collect information about your device and how you use our Site as further described in Section 2 and Section 4 above. For instance, we collect information about your Internet Activity using Cookies. We may combine information collected through the use of Cookies with other Personal Information we collect from or about you.

A Cookie can either be a “session” Cookie or a “persistent” Cookie. Session Cookies exist only as long as you are visiting the Site and are typically deleted when you exit your web browser. Persistent Cookies remain active until their predetermined expiration date. Each time you visit a site that has implemented a persistent Cookie, the persistent Cookie is renewed. You can manually delete persistent Cookies through your browser settings.

Why We Use Cookies

We use Cookies to operate and secure our Site, to help improve the performance of the Site, to remember your preferences when you visit the Site, to understand how visitors use our Site, and to support our marketing, targeted advertising, and analytics activities. We use the following categories of Cookies on our Site:

Essential Cookies. These Cookies are necessary for the Site to function, support security features, and enable core services. Without these Essential Cookies, our Site would not perform properly, and you would not be able to use certain services.

For example, we use Google’s reCAPTCHA Enterprise product for security purposes:

reCAPTCHA. reCAPTCHA Enterprise is a tool provided by Google that helps us secure the Site and prevent spam accounts. To enable this feature, reCAPTCHA places a Cookie on your computer or mobile device. reCAPTCHA may collect hardware and software information, such as device and application data, and send that information to Google for analysis to determine whether your interactions with the Site are from a legitimate user. Google’s processing of this information is governed by Google’s applicable terms of use and privacy disclosures.

Preference and Performance Cookies. These Cookies help remember your preferences and settings, improve how the Site functions, and help us understand how visitors interact with the Site so we can improve Site performance and user experience.

Targeted Advertising Cookies. We use third-party advertising and marketing companies to serve targeted advertising on our behalf. These advertisements are customized based on your past visits to our website. The data collected may be associated with your Personal Information. These advertisements may appear on the Site or on other websites and may be sent to you via email. For example, we use the following advertising services:

Google Ads. We use Google Ads to serve targeted advertisements. As a result, we collect and share certain user data with Google.
- Data Collection and Processing: Google may collect or receive personal information from our services, including cookie data, IP addresses, and device identifiers. This information is used to personalize the advertisements you see and to analyze website traffic.
- How Google Uses Data: Google processes this data in accordance with its own privacy standards. To understand exactly how Google uses information from sites that use their services, please review How Google uses information from sites or apps that use our services.
- Your Consent and Control: We obtain your explicit consent for personalized advertising where legally required. You have the right to manage your consent at any time.
- Managing Your Ad Settings: You can opt out of personalized advertising or control the data Google uses to show you ads by visiting the Google My Ad Center and adjusting your device-level privacy settings.

For more information about how Google uses Personal Information from our Websites, see How Google uses information from sites or apps that use our services – Privacy & Terms – Google. If you do not want Google to use your Personal Information for these purposes, you can visit My Ad Center.

Meta Pixel. We use the remarketing services of Meta on our Site. We use Meta Connect and Meta Custom Audiences to understand how you interact with our Site and deliver targeted advertisements to website visitors across Meta-owned social media platforms. To learn more about Meta Custom Audiences, see about website custom audiences | Meta Business Help Center. For more information about Meta’s privacy practices, please review Meta’s Privacy Policy. To opt out of such processing, please visit Meta’s ad preferences page.
Microsoft Ads and Microsoft Clarity. We may use Microsoft Ads and Microsoft Clarity to understand how you use and interact with our Site through behavioral metrics, heatmaps, and session replay and to improve and market our Services. Website usage data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of our Services and to understand your online activity. In addition, we use this information for Site optimization, security and fraud prevention, and advertising purposes. For more information about how Microsoft collects and uses your data, please refer to the Microsoft Privacy Statement. To opt out of personalized advertising associated with Microsoft Advertising, please visit Microsoft Advertising’s opt-out page.

Analytics Cookies. We use certain third-party Cookies on our Site from companies that provide us with analytics data about how you use the Site. We use these tools to help us improve our Site performance, to understand how our users engage with our Site, to understand our targeted advertising activities, and to improve your user experience. These technologies may collect information about your interactions with the Site. The third-party analytics providers use this information to provide us with reports that we use to better understand and measure how users interact with our Site. For example, we use:

Google Analytics. Google Analytics is a tool that places Cookies on your computer or mobile device and transmits certain information that we select about your use of our Site. Google allows you to opt out of Google Analytics via its opt-out page. For more information on how Google uses Personal Information, visit Google’s Privacy Policy and Google’s page explaining how it uses data when you visit its partners’ websites or apps. To learn more about Google’s privacy practices, please review the Google Privacy Policy. You can also download the Google Analytics Opt-out Browser Add-on to opt out of your data being used by Google Analytics.

Social Media

We have social media accounts on Facebook, X, TikTok, Instagram, LinkedIn, YouTube, and other social media services. If you select those links on our Site, you will be transferred to those third-party social media websites. When you visit those social media websites, the privacy and data processing practices are governed by the privacy policies on those websites.

YouTube. We use the YouTube application programming interface (API) services to allow you to access YouTube content from our Site. Your use of YouTube is governed by YouTube’s terms of service and privacy policy and not by our Terms of Use or this Privacy Policy. We encourage you to read the YouTube terms of service and privacy policy, which are available on its website.

SMS/TEXT MESSAGING

With your express prior written consent we will send text messages. We will send you text messages about appointments and service reminders and similar information which are transactional in nature. We may also send texts for marketing purposes which are referred to as promotional texts.

When you sign up for text messages, we receive and store the information you provide, including your mobile phone number, the message category you selected, the consent language presented to you at opt-in, the date and time of such consent, the source and method of consent, and your messaging interaction records, such as delivery status, replies, help requests, and opt-out status.

We use this information to provide the text messages you request, including appointment and service communications, customer support, marketing communications you separately agree to receive, preference management, operational administration, compliance monitoring, and recordkeeping.

No mobile opt-in data, text messaging originator opt-in data, or consent records will be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share limited messaging-related information with vendors or service providers that help us operate our messaging program, such as messaging platform providers, CRM providers, scheduling systems, customer support providers, and compliance service providers, but only as needed to provide services on our behalf and not for their own marketing use.

You may opt out of receiving promotional text messages at any time by replying “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT” as directed by our messaging platform, or by contacting us at 1-855-216-1006 or privacy@homeservicesprivacy.com. For help, reply “HELP.” Message frequency varies. Message and data rates may apply. If you opt out of promotional texts, you will still receive transactional texts.

For more information about text messages, see our SMS Terms and Conditions found here: https://freedomheatcool.com/privacy-policy-terms-conditions/

Your Privacy Choices

We recognize that you may want to limit how your Personal Information is collected, used and shared. We currently offer the following choices and options for you to limit the use of your Personal Information when visiting our Site:

Update your Personal Information. You may update your Personal Information by contacting us using the information in the “Contact Us” section below.
Opt-Out of Marketing Communications. We may send you marketing and other promotional materials and notifications by email, text message, phone and mail with your consent. Your options for managing your marketing preferences are:

Email. You can opt out of marketing or advertising emails by clicking the unsubscribe button in the email or contacting us at privacy@homeservicesprivacy.com with “Unsubscribe” in the subject line.
Text Messages. See Section 7 above.
To Opt-Out of Other Communications. (e.g., telemarketing), please contact us as set forth in the “Contact Us” section below. Opting out of marketing communications does not prevent you from receiving non-marketing communications, such as notifications of changes to our Site or policies, or information about your purchases or orders.
- Opt-Out of Targeted Advertising. If you wish to limit or opt out of third-party targeted advertising, you can do one or more of the following:

- Change your Browser Settings. The Options or Settings section of most internet browsers will tell you how to manage Cookies and how to disable Cookies. You can disable some Cookies through your browser settings, but please note, disabling Cookies may impact some of the features of our Site and prevent the Site from operating as intended.
- Change your Preferences. You can change your preferences with respect to interest-based advertising, by:

utilizing the opt-out mechanism provided by the Digital Advertising Alliance (“DAA“) by clicking on YourAdChoices (for browsers) or installing the AppChoices tool on your device (for app-based opt-outs); or
utilizing the tool provided by The Network Advertising Initiative (“NAI”) that allows consumers to opt out of certain interest-based ads delivered by NAI members’ ad networks. To learn more about opting out of such targeted advertising or to use the NAI tool, see NAI’s How to Opt Out

Please note that even if you opt out of receiving interest-based advertising, you may still receive advertisements, but they will be more general in nature. In addition, you will need to change the Cookie settings on each of the browsers you use to visit our Site. Finally, the electronic device you use to visit our Site may offer relevant privacy settings; please see the device settings for details.

- State Privacy Law Opt Out Rights and Global Privacy Controls. If you are a resident of certain states, you may opt out of the sale or sharing of your Personal Information for targeted advertising or for sale of your Personal Information. For the full list of states, methods, and instructions, see the “State Privacy Rights” chart in Section 16 “Your State Consumer Privacy Rights” below.

How We Secure Your Personal Information

We use commercially reasonable physical, technical, administrative, and organizational measures designed to help secure Personal Information we collect against loss, misuse, alteration, or unauthorized access or acquisition, appropriate to the type of Personal Information processed. WHILE WE STRIVE TO PROTECT PERSONAL INFORMATION, WE CANNOT GUARANTEE THE SECURITY OF PERSONAL INFORMATION.

Protection of Children’s Personal Information

This Site is not directed at children under 18 years of age. We do not knowingly collect, use, or share Personal Information from children under 18. If a parent or legal guardian learns that their child provided us with Personal Information without their consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information.

Deidentified and Aggregated Information

We may create and use deidentified or aggregated information derived from Personal Information in a manner that does not reasonably identify an individual. We take reasonable measures to ensure that such information cannot be associated with an identifiable individual, publicly commit to maintaining and using the information only in deidentified form, and contractually require any recipients of deidentified information to comply with these requirements. Deidentified or aggregated information is not Personal Information for purposes of this Privacy Policy or applicable law and may be used for any lawful purpose.

Third-Party Links

The Site contains links to websites not owned or controlled by us, or our parent company. Their privacy practices are governed by their own privacy policies, not this Privacy Policy. We encourage you to review the privacy policy of each website you visit.

Access from Outside the United States

This Site is intended only for U.S. residents. If you access the Site from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by other jurisdictions. If you share your Personal Information when visiting the Site, you consent to the processing of that Personal Information in the United States.

Data Retention

We will retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected. We also retain Personal Information to honor warranty periods, maintain our ongoing business relationship with you, meet our legal, accounting, administrative, or operational requirements, meet our reporting obligations, and improve our Services, our business, and our customer service efforts. When Personal Information is no longer needed, we will delete, deidentify, or aggregate it in accordance with applicable law and our retention practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The effective date of the most current version will be posted at the top of this Privacy Policy.

If we make material changes to this Privacy Policy, we will provide notice of such updates by posting an updated Privacy Policy on our Site, at the top of this Privacy Policy, or using other means of communication, such as email communication. We encourage you to review this Privacy Policy periodically to remain informed about our privacy practices.

Your State Consumer Privacy Rights

Your California Privacy Rights

California residents have certain specific privacy and disclosure rights with regards to their Personal Information. We have included a description of those rights. The specific provision related to the exercise of consumer privacy rights by California residents is described in more detail in Section 16 “Your State Consumer Privacy Rights” below.

Selling or Sharing Personal Information

We do not sell your Personal Information. We may share your Personal Information for purposes of targeted advertising and analytics, including cross‑context behavioral advertising. This includes the disclosure of identifiers, internet or other electronic network activity information, and inferences to advertising and analytics partners.

These partners may use Personal Information to help deliver advertisements for our Services that are tailored based on interactions with our Site and other websites, applications, or online services. Such disclosures may constitute “selling” or “sharing” Personal Information under California law, including the California Consumer Privacy Act (the “CCPA”).

California residents have the right to opt-out of the sale or sharing of their Personal Information, as described below. You may opt out of the sale or sharing of your Personal Information by following the instructions set forth in Section 16 “Your State Consumer Privacy Rights” below or through the link found here: https://homeservicesprivacy.com/privacy-request

California Disclosures

Categories of Personal Information Sold. In the last 12 months, we have not sold your Personal Information to a third party for monetary compensation.

Personal Information We Have Shared. In the last 12 months, we have shared the following categories of Personal Information with third parties for the purpose of serving targeted advertising and performing data analytics on the Site. Please refer to Section 2 “Categories of Personal Information We Collect” above for more detail on the type of Personal Information in each category we collect:

Identifiers; Commercial Information; Internet Activity; Imprecise Geolocation Data; and Inferences.

Categories of Personal Information Disclosed for a Business Purpose. In the last 12 months, we have disclosed the following categories of Personal Information to service providers for business purposes. Please refer to Section 2 “Categories of Personal Information We Collect” above for more detail on the type of Personal Information in each category we collect:

Identifiers; Customer Records; Commercial Information; Internet Activity; Imprecise Geolocation Data; Audio and Video Recordings; Professional or Employment Information; and Educational Information.

Financial Incentive Offerings. We may offer discounts and giveaways from time to time. In exchange, we will collect, use, share, and retain certain Personal Information from you. We will also maintain and utilize the Personal Information you provide for future marketing purposes. These discounts and giveaways may be considered a financial incentive under the CCPA. These financial incentives are reasonably related to the value of the Personal Information you provide.

We make a reasonable, good-faith determination of the estimated value such information provides to our business, taking into consideration the value of the offer itself and the anticipated revenue generation from brand loyalty and repeat purchases. We calculate the value of the offer and financial incentive by using the expense related to the offer.

In the event of a conflict between this Section 16 and the remainder of this Privacy Policy, this section shall take precedence for residents of the applicable state.

Other State Specific Consumer Privacy Rights

Applicable States: In addition to the rights of California consumers described above, certain other states have consumer privacy laws that provide their residents with the ability to exercise certain privacy rights related to their Personal Information. Currently, those states are: California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia.

Subject to certain limitations such as (a) exceptions permitted by applicable law and (b) verification of your identity, consumers living in the states which have a consumer privacy law listed above may exercise the following state consumer privacy rights with regard to their Personal Information. These rights are generally similar, but there are slight variations depending on your state of residency.

State Privacy Rights

Right to Access and Know. You have the right to request access to the Personal Information we have collected about you, including the categories and specific pieces of Personal Information we have collected about you, the sources of that information, and the purposes for which it was collected and disclosed.

Right to Request the Deletion of Your Personal Information. You may request that we delete Personal Information we have about you. Please note that, in some instances, we may decline to honor your request or only honor your request in part, where, for example, we are unable to verify your identity or an exception to this right applies such as when Personal Information is required for compliance with certain laws and regulations.

Right to Correct. If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may request that we correct certain inaccurate Personal Information we maintain.

Right to Data Portability. Depending on the state in which you reside, you may request a copy of the Personal Information we have collected from or about you in a portable and, to the extent technically feasible, readily usable format.

Right to Opt-Out of Sale or Sharing of Personal Information for Targeted Advertising or Profiling. If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may request to opt-out of the processing of your Personal Information for targeted advertising, selling your Personal Information, or profiling in furtherance of decisions that produce legal or similarly significant effects.

To opt out of targeted advertising, profiling, or the sale of your Personal Information, please submit the form available here: https://homeservicesprivacy.com/privacy-preferences

Opt-Out Signal: You may also opt-out of the sale or sharing of your Personal Information by broadcasting an Opt-Out Preference Signal, as described in the “Opt-Out Preference Signal” section below. If you broadcast an “Opt-Out Preference Signal” we will display that we are honoring that signal if you are a resident of California, Colorado, Connecticut, or Texas.

Right to Non-Discrimination. You will not receive different prices, services, or treatment for exercising your state consumer privacy rights.

Right to List of Third Parties to Whom We Disclose Personal Information. Residents of Delaware, Maryland, Minnesota, Oregon, and Tennessee may request a list of the third parties to which we have disclosed Personal Information. Rhode Island residents can request a list of the third parties to whom we have sold or may sell Personal Information.

Right to Appeal. If you are a resident of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, or Virginia, and we deny your consumer privacy rights request, you may have the right to appeal our decision.

To appeal, submit your appeal using any of the contact methods listed under “How to Exercise Your Consumer Privacy Rights” within 60 days after receiving our denial. If you wish to appeal, you can follow the “Appeal Process” subsection below for the appeal procedure and timeframes.

How to Exercise Your Consumer Privacy Rights

To exercise your applicable State Consumer Privacy Rights described in this Privacy Policy, you may submit your request to us by:

Calling our toll-free number: 1-855-216-1006;

Using the following webform: https://homeservicesprivacy.com/privacy-request ; or

Emailing us at privacy@homeservicesprivacy.com

Making a Rights Request

Verifiable Consumer Requests. In order to verify your request, you must provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information, and you must describe your request with sufficient detail that allows us to respond.

When we receive your request: (a) we will acknowledge that we have received it; (b) we will try to match the information you provide in making the request with Personal Information we already maintain; and (c) if we are required to verify your identity, we may ask you to provide additional information. If we cannot verify your identity, we may deny your request.

We will only use Personal Information we collect during the verification process for the purpose of verifying your identity. If we are unable to verify your identity as required by applicable laws and regulations, we will decline to comply with your request and let you know why.

Household Requests. If you are a California resident, you may submit a request on behalf of your household. To do so, you must provide sufficient information to verify that you are authorized to make the request on behalf of all members of the household. We may require each member of the household to separately verify their identity before we can respond to a household request. If we cannot verify the identity of each household member, we may deny the request in whole or in part.

When We Will Respond. We will try to respond to your request within 45 days. If we require additional time, we will inform you of the reason and extension period.

Authorized Agents. In certain states, you may use an authorized agent to submit requests to exercise any privacy right. Residents of California, Colorado, Connecticut, Delaware, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, and Virginia may use an authorized agent to submit opt-out requests. To use an authorized agent, you must (a) provide the agent with signed permission to submit requests on your behalf and (b) verify your identity. We may deny a request from an authorized agent if we do not have proof that the agent is authorized to act on your behalf.

Notice of Your Right to Opt-Out

“My Privacy Preferences”

For residents of California, you can opt-out of the sale or sharing of your Personal Information by clicking on the “My Privacy Preferences” link on the bottom of the Site.

Opt-Out Webform and Phone Number

You may submit your opt-out request using any of the contact methods listed under “How to Exercise Your Consumer Privacy Rights”

Opt-Out Preference Signal

You may opt-out of the sale or sharing of your Personal Information collected through use of Cookies enabled on the Site by broadcasting an opt-out preference signal, such as the Global Privacy Control (the “GPC”) (on the browsers and/or browser extensions that support such a signal).

To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

California Shine the Light Act

California Civil Code Section 1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please email us at: privacy@homeservicesprivacy.com

Contact Us

If you have any questions regarding this Privacy Policy, or would like to exercise any of your rights under state privacy laws, you may contact us using the information below:

Phone: 1-855-216-1006

By E-mail: privacy@homeservicesprivacy.com

Terms of Use

Last Updated: July 27, 2026

Welcome to our website. We provide a mix of HVAC, plumbing, and electrical services for your household needs. We have created the Site to provide you with information about our HVAC, plumbing, and electrical services and to allow you to contact us for services.

BINDING CONTRACT

THESE TERMS OF USE (“TERMS”) GOVERN YOUR ACCESS TO AND USE OF THE SITE, INCLUDING ANY CONTENT ON THE SITE. PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SITE AS THESE TERMS IMPACT YOUR LEGAL RIGHTS.

IF YOU CHOOSE TO ACCESS AND USE THE SITE, YOU ARE ENTERING INTO A BINDING CONTRACT WITH US IN ACCORDANCE WITH THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SITE.

ARBITRATION NOTICE; CLASS WAIVER; WAIVER OF TRIAL BY JURY.

THESE TERMS CONTAIN A MANDATORY MUTUAL ARBITRATION AGREEMENT (“ARBITRATION AGREEMENT”). UNDER THE ARBITRATION AGREEMENT, YOU AGREE THAT WE WILL RESOLVE ALL DISPUTES BETWEEN YOU AND US BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. YOU UNDERSTAND THAT YOU AND THE COMPANY ARE GIVING UP THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION OR MASS ARBITRATION, THE RIGHT TO A COURT PROCEEDING, AND THE RIGHT TO A JURY TRIAL. FOR MORE INFORMATION, PLEASE READ SECTION 10 OF THIS AGREEMENT.

COOKIES, PIXELS, SESSION REPLAY AND OTHER TRACKING TECHNOLOGIES (ADTECH)

WE USE COOKIES, PIXELS, AND OTHER TRACKING TECHNOLOGIES (“ADTECH”) ON OUR SITE. WE USE ADTECH TO COLLECT AND PERFORM DATA ANALYTICS, TO RECORD HOW YOU INTERACT WITH THE SITE AND OUR CONTENT AND TO SERVE YOU WITH TARGETED ADVERTISEMENTS. BY VISITING AND USING OUR SITE, YOU ARE CONSENTING TO OUR USE OF ADTECH AND UNDERSTAND AND AGREE THAT WE MAY SHARE PERSONAL INFORMATION ABOUT YOU THAT WE COLLECT THROUGH ADTECH WITH OUR THIRD-PARTY ADVERTISING AND ANALYTICS PARTNERS.

FOR MORE INFORMATION ABOUT HOW WE USE ADTECH, PLEASE SEE OUR https://freedomheatcool.com/privacy-policy-terms-conditions/.

AGE RESTRICTIONS

The Site is intended for users who are at least 18 years old. If you are under 18 years of age, you may not use the Site or submit any Personal Information to us. We do not knowingly collect Personal Information from individuals under 18 years of age. If we learn that we have collected Personal Information from an individual under 18 years of age, we will take steps to delete such information as soon as practicable.

CHANGES TO THESE TERMS

We may update these Terms from time to time in our sole discretion. All changes are effective immediately upon posting to this Site. If we make material changes to these Terms, we will post a notice at the top of these Terms, on the homepage of the Site or otherwise communicate these changes to you. IF YOU DISAGREE WITH ANY FUTURE CHANGES TO THESE TERMS, STOP USING THE SITE. IF YOU CONTINUE TO USE THE SITE AFTER WE HAVE POSTED UPDATED TERMS, YOU AGREE TO BE BOUND BY THE UPDATED TERMS.

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1. SITE ACCESS

We have created this Site and its Content, (as defined below), for general informational purposes and for your convenience. The Site contains certain Content, features, and tools that allow visitors to review information about our HVAC, plumbing, and electrical services, learn how to schedule services, and learn more about our services. We reserve the right to suspend, restrict or terminate all or a portion of the Site or your access to or use of the Site, at any time, without prior notice.

2. OWNERSHIP AND USE OF THE SITE AND CONTENT; INTELLECTUAL PROPERTY RIGHTS

The Site and all of its content, features, and functionality (including but not limited to all information, software, text, displays, images, drawings, designs, software applications, video and audio, photographs, graphics, messages, postings, files, documents, and other materials and its design, selection, and arrangement) (“Content”) are owned by the Company or its licensors. The Site and its Content are subject to certain copyright, trademark, patent, trade secret or other intellectual property rights throughout the US and the world. Company shall be the sole owner of all content developed by Company regardless of payment and shall have complete access to all content developed immediately as well as after termination/expiration of this Agreement.

We permit you to view and download certain Content from the Site for your personal use only, provided you comply with these Terms. Unauthorized use of the Site or its Content may violate our intellectual property rights or the intellectual property rights of others. If you fail to comply with these Terms, we may terminate your ability to use the Site and its Content.

3. TRADEMARKS

We hold certain registered trademarks and service marks (“Company Marks”). The Company Marks may only be used with the prior express written permission of the Company. The Company Marks may not be used in any manner that is likely to cause confusion among consumers, or which interferes with the value of our products, services or the Site. You have no right to use any Company Marks or those of any other entity by virtue of your use of this Site.

4. ACCEPTABLE USE POLICY

All Site users agree to comply with the following acceptable use policy:

a. Compliance with Laws.

You must comply with all applicable laws, rules, and regulations (“Applicable Laws”) when accessing or using the Site and its Content.

b. Protection of Intellectual Property Rights.

You may not infringe or misappropriate the Company’s, its affiliates’, or any third party’s legal rights in creative works, inventions, or other protected materials, including copyrights, trademarks, patents, trade secrets, or other intellectual property rights (“Intellectual Property Rights”) when using the Site or its Content. You may not use the Content on any other website, social media site, or networked computer environment (such as an intranet or extranet) for any purpose without the prior written permission of the Company, which may be granted or denied in the Company’s sole discretion. You agree not to remove any copyright or other notices from any Content.

c. No Use with AI.

You may not use or incorporate any Content into any artificial intelligence (“AI”) system (“AI System”), including but not limited to any large learning model, algorithmic software program, training data set, AI model or generative AI tool or similar technology for any purpose including, but not limited to, training or using the Content in developing or operating a machine learning or AI System.

d. No Scraping.

You are prohibited from accessing the Site, including its Content, with any robot, bot, spider, web crawler, extraction software, deep link, script, service, scraping tool, AI agent, autonomous software system, or any other manual or automated process or device in order to scrape, extract, gather, copy, monitor, index, analyze, or retrieve Content from the Site. This prohibition includes, but is not limited to, the use of AI-powered browsing agents, autonomous web agents, or any software that uses artificial intelligence or machine learning to navigate, interact with, or collect information from the Site without human direction. Notwithstanding the foregoing, the Company may permit access by operators of public search engines for the sole purpose of indexing publicly available Content, provided such operators comply with the Site’s robots.txt file and do not use the Content for AI training, machine learning, or any purpose other than directing users to the Site through search results.

e. Be Truthful and Honest.

You will ensure that any information you provide when using the Site is true and accurate, does not misrepresent your affiliation with the Company or any third party, and is not used to commit fraud or to falsify information in connection with your use of the Site, including the Content.

f. Protection of Personal Information.

In using the Site, you agree not to disclose any Personal Information or image of another individual without that person’s prior written consent or, in the case of minors, without the prior written consent of their parent or legal guardian.

g. No Harmful Behavior.

You will not act maliciously against the business interests of the Company, its affiliates, employees, customers or other users of this Site. You will not interfere with another person’s or entity’s use or enjoyment of the Site or its Content.

h. No Impersonations.

You may not impersonate or attempt to impersonate another user or person when using the Site.

i. No Commercialization.

You may not modify, adapt, translate, copy, distribute, re-publish, transmit, broadcast, display, perform, reproduce, publish, reuse, sell, resell, license, create derivative works of, or transfer the Site or its Content in whole or in part for any commercial purposes or to create a competing Site or business.

j. No Harassment.

You will not harass, annoy, intimidate, or threaten any of the Company’s employees, agents, customers, representatives or any third party when using the Site.

k. No Interference with the Operation of the Site.

You will not engage in activities designed to or which disable, damage, change the functionality or appearance of the Site or its Content or render the Site inoperable or to make it more difficult to use.

l. No Hacking.

You will not (i) attempt to gain unauthorized access to other computer systems from or through the Site; (ii) upload, post, or transmit malware, viruses, Trojan horses, worms, time bombs, cancelbots, ransomware, or other harmful, disruptive, or destructive files or computer programming routines (“Malware”); (iii) disrupt, interfere with, or otherwise harm or violate the security of the Site, system resources, accounts, passwords, servers, or networks connected to or accessible through the Site; (iv) attack the Site via a denial-of-service attack or distributed denial-of-service attack; or (v) circumvent any technological protection measures that limit or restrict a user’s access to or use of the Site or its Content.

5. COPYRIGHT LAW VIOLATIONS AND DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) COMPLIANCE

We respect the Intellectual Property Rights of others and are committed to complying with copyright laws.

We will respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act (“DMCA”). Copyright-infringing materials found on the Site can be identified and removed via our DMCA process listed below. You agree to comply with this DMCA process in the event you are involved in any claim of copyright infringement to which the DMCA may be applicable.

If you believe in good faith that your work has been copied in a way that constitutes copyright infringement, please provide our DMCA agent with the written information specified below. Please note that this procedure is exclusively for notifying the Company that your copyrighted material has been infringed. We do not and will not make any legal decisions about the validity of your claim for infringement or the possible defenses to a claim.

If we receive a clear and valid notice pursuant to the guidelines set forth below, we will respond by either taking down the allegedly infringing content or blocking access to it. We may contact the notice provider to request additional information.

Under the DMCA, the Company is required to take reasonable steps to notify the user who posted the allegedly infringing content (“Alleged Infringer”).

The Alleged Infringer is allowed under the law to send Company a counter-notification. Notices and counter-notices are legal notices distinct from regular Site activities or communications. We may publish or share them with third parties in our sole discretion (in addition to producing them pursuant to a subpoena or other legal discovery request).

Anyone making false or fraudulent notice or counter-notice may be liable for damages under the DMCA, including costs and attorneys’ fees. Any person who is unsure of whether certain material infringes a copyright held by such person or a third party should contact an attorney.

To file a DMCA notice, the copyright owner must send a written letter by fax, regular mail, or email only. We reserve the right to ignore a notice that is not in compliance with the DMCA, and we may, but are not obligated to, respond to a non-compliant notice.

DMCA notice must:

Identify specifically the copyrighted work(s) believed to have been infringed (for example, “My copyrighted work is the picture that appears at [list location where material is located].”);
Identify the content that a copyright owner claims is infringing upon copyrighted work. The copyright owner must provide information reasonably sufficient to enable us to locate the item on the Site. The copyright owner should provide clear screenshots of the allegedly infringing materials for identification purposes only. The information provided should be as detailed as possible;
Provide information sufficient to permit us to contact the copyright owner directly: name, street address, telephone number, and email (if available);
If available, provide information sufficient to permit us to notify the Alleged Infringer (email address preferred);
Include the following statement: “I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;”
Include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed”;
Be signed; and
Be sent to our DMCA designated agent at the following email address:

DMCA Designated Agent: privacy@homeservicesprivacy.com

6. LINKS TO OTHER WEBSITES

We provide links to third-party websites from our Site as a convenience to our visitors. If you use these links, you will leave this Site. The Company has not reviewed those third-party websites, does not control, and is not responsible for any of those websites or their content. The Company does not endorse or make any representations about such third-party websites, or any information, software, content or other products or materials available on those third-party websites. If you decide to access any of the third-party websites linked to this Site, you do so entirely at your own risk.

7. SITE AND CONTENT ARE PROVIDED “AS IS”

THE SITE, INCLUDING ITS CONTENT, IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH REGARD TO THE SITE AND ITS CONTENT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW. THE COMPANY MAKES NO WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, SECURITY, RELIABILITY, QUALITY, OR AVAILABILITY OF THE CONTENT, LISTED PRODUCTS OR SERVICES OR THE SITE.

THE SITE AND ITS CONTENT MAY BE OUT OF DATE, AND THE COMPANY MAKES NO COMMITMENT TO UPDATE THE SITE OR CONTENT. CONTENT AVAILABLE ON THE SITE MAY REFER TO SERVICES THAT ARE NOT AVAILABLE IN YOUR AREA. CONSULT THE COMPANY DIRECTLY FOR INFORMATION REGARDING THE SERVICES THAT ARE CURRENTLY AVAILABLE TO YOU. WE EXPRESSLY DISCLAIM ALL LIABILITY AND RESPONSIBILITY ARISING FROM YOUR OR ANY VISITOR’S OR THIRD PARTY’S RELIANCE UPON THE SITE OR THE CONTENT.

WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT THE SITE OR CONTENT WILL BE FREE OF MALWARE. THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, MALWARE OR OTHER HARMFUL MATERIAL DUE TO YOUR USE OF THE SITE, INCLUDING THE CONTENT. THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR THE CONTENT OR ANY OMISSIONS FROM THIS SITE, INCLUDING ANY INACCURACIES, ERRORS, OR MISSTATEMENTS IN SUCH CONTENT. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING FROM YOUR USE OF THE SITE, OR FROM YOU DOWNLOADING CONTENT FROM THE SITE.

8. LIMITATION OF LIABILITY; CONSEQUENTIAL DAMAGES EXCLUSION

IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, EMPLOYEES OR AGENTS (“COMPANY PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY:

FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR USE, INABILITY TO USE, OR THE RESULTS OF YOUR USE OF THE SITE, ITS CONTENT OR ANY WEBSITES LINKED TO THIS SITE.
FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO THOSE DAMAGES RESULTING FROM LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, OR LOSS OF GOODWILL, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOUR USE OF THE CONTENT FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF YOUR ELECTRONIC DEVICE’S HARDWARE, SOFTWARE, SYSTEM OR DATA, YOU WILL BE RESPONSIBLE FOR ALL SUCH COSTS. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, ITS CONTENT, SITE-RELATED SERVICES AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE, THOSE SERVICES AND/OR HYPERLINKED WEBSITES.

9. INDEMNIFICATION

Except where prohibited or restricted by applicable law, you agree to defend, indemnify, and hold harmless the Company and the Company Parties from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) arising out of or related to your violation of these Terms, your use of the Site or your use of the Content.

10. MANDATORY DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE; CLASS ACTION WAIVER AND JURY TRIAL WAIVER

Waiver of Rights.

PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY. THIS COVERS ANY DISAGREEMENT, DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATED TO THESE TERMS, YOUR USE OF OUR SITE, CONTENT, OR ANY OTHER ASPECT OF YOUR RELATIONSHIP WITH COMPANY, WHETHER IN CONTRACT, TORT OR OTHERWISE (“DISPUTE”) EXCEPT THE FOLLOWING:

ANY DISPUTE FALLING WITHIN THE JURISDICTIONAL SCOPE AND AMOUNT OF AN APPROPRIATE SMALL CLAIMS COURT MUST BE BROUGHT IN SMALL CLAIMS COURT ON AN INDIVIDUAL BASIS; AND
ANY DISPUTE SEEKING TO ENJOIN INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS MAY BE BROUGHT IN ANY COURT OF COMPETENT JURISDICTION

EACH PARTY MAY PROCEED IN ANY DISPUTE ONLY IN THAT PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION OR MASS ARBITRATION.

BY ENTERING INTO THIS ARBITRATION AGREEMENT, INDEPENDENT OF THE REMAINING PROVISIONS OF THESE TERMS, AND BY AGREEING TO A WAIVER OF CLASS ACTIONS OR MASS ARBITRATIONS, EACH OF US IS GIVING UP CERTAIN RIGHTS, INCLUDING:

THE RIGHT TO FILE A LAWSUIT OR HAVE A JURY TRIAL. INSTEAD, WE WILL HAVE A HEARING BEFORE A NEUTRAL ARBITRATOR. THERE IS NO JUDGE OR JURY IN ARBITRATION AND THE DISCOVERY AND APPEAL PROCESS IS DIFFERENT.
THE RIGHT TO PURSUE CLASS ACTIONS, CLASS ARBITRATION OR MASS ARBITRATION, COLLECTIVE, OR REPRESENTATIVE CLAIMS.
Good Faith Negotiations. We always prefer to resolve Disputes by negotiating in good faith. Either party may attempt to resolve a Dispute through good faith negotiations. In the event of a Dispute, each party shall first send written notice of the Dispute to the other party, which includes the party contact’s name, address, email address, phone number and a description of the relief being sought (“Dispute Notice”). Notice by Company will be sent to you at your last known street and mail addresses on file, and notice by you to Company will be sent by email to Company privacy@homeservicesprivacy.com. Within 30 days after delivery of the Dispute Notice (unless mutually agreed by the parties), the parties shall meet virtually at a mutually acceptable date and time. Both of us agree to negotiate personally, individually, and in good faith to try to resolve the Dispute. At no point during this time shall either party initiate litigation or arbitration, except for Disputes subject to injunctive or other equitable relief. If the Parties cannot resolve the Dispute within 60 days of the Dispute Notice, either party may pursue individual arbitration proceedings as described below. Any limitations period will be tolled from the date the Dispute is noticed to the other side until the expiration of this sixty (60) day period. Compliance with and completion of this Good Faith Negotiations provision is a condition precedent and requirement for initiating any arbitration proceedings.

Mutual Arbitration Agreement.

1. Arbitration of Individual Disputes. Any Dispute which cannot be resolved through good faith negotiations, must be pursued through binding arbitration on an individual basis as described in this Section 10 (the “Arbitration Agreement”). The arbitration shall be administered before a single arbitrator.
2. Scope of Arbitrator’s Decision Making. The parties agree that the arbitrator shall decide all Disputes and all related issues excluding: (a) issues expressly reserved for a court decision in these Terms; (b) issues that relate to the scope, validity, and enforceability of the Arbitration Agreement, class action waiver, jury waiver or any of the dispute resolution provisions of this Agreement; (c) issues that relate to the arbitrability of any Dispute; (d) whether a Dispute is barred by the statute of limitations or a contractual provision in these Terms; (e) issues related to the scope, application and enforceability of the waiver provisions are for the court to decide or (f) whether filing of a demand for arbitration was authorized by a party. All other issues are for the arbitrator to decide.
3. Final and Binding Decision. The decision of the arbitrator will be final and binding and will not have precedential effect. The arbitrator shall not have the authority to award damages outside of those set forth in these Terms. Any final award or judgment may be filed and enforced in any court of competent jurisdiction. The parties will bear the costs of the arbitration in accordance with the Consumer Arbitration Rules. Any arbitration proceeding may not be consolidated or joined with any other proceeding and will not proceed as a class action, class arbitration or mass arbitration.
4. Applicability of the FAA. The parties acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce, and the Federal Arbitration Act, 9 U.S.C. Sections 1–16, shall govern the interpretation, enforcement, and proceedings pursuant to this Arbitration Agreement. The parties expressly agree that any and all actions taken under the Arbitration Agreement and related provisions, including but not limited to all filings, orders, judgments, and awards made in any arbitration proceeding, are confidential and may not be disclosed to any third party.
5. This Arbitration Agreement provision will survive the termination of these Terms.

10.4 AAA Proceedings. All arbitrations shall be filed with and administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules and the Mass Arbitration Supplementary Rules (collectively, the “AAA Rules”). For more information, please see the American Arbitration Association website at www.adr.org.

10.5 Mass Arbitrations. If 25 or more arbitration demands asserting the same or substantially similar claims, and seeking the same or substantially similar relief are submitted to AAA with the assistance or coordination of the same law firm(s) or legal entities against either party (a “Mass Filing”), the parties agree (i) to administer the Mass Filing in batches of 10 demands per batch with only one batch filed, processed, and adjudicated at a time; (ii) to designate one arbitrator for each batch; (iii) to accept applicable fees, including any related fee reduction determined by AAA Rules in its discretion; (iv) that no other demands for arbitration that are part of the Mass Filing may be filed, processed, or adjudicated until the prior batch of 10 is adjudicated; (v) that fees associated with a demand for arbitration included in a Mass Filing, including fees owed by us, you and other claimants, shall only be due after your demand for arbitration is included in a set of batch proceedings and that batch is properly designated for filing, processing, and adjudication; (vi) that the staged process of batched proceedings, with each set including 10 demands, shall continue until each demand (including your demand) is adjudicated or otherwise resolved; and (vii) to make good faith efforts to resolve each batch of demands within 180-days, failing which any party may cease arbitration and file in a court of competent jurisdiction.

10.6 Appointment of Arbitrator for Batch Proceedings; Procedural Arbitrators. Arbitrators will be selected in accordance with the applicable AAA Rules. The arbitrator will determine the location for each batch proceeding. The parties agree to cooperate in good faith with each other and with AAA to implement a “batch approach” to provide for an efficient resolution of claims, including the payment of combined reduced fees, set by AAA in its discretion, for each batch of demands.

The parties shall cooperate with each other and with AAA to establish any other processes or procedures that will provide for an efficient resolution of any claims. If the parties cannot agree on a batching process, the parties agree that AAA shall appoint a procedural arbitrator. This “Batch Arbitration” provision shall not increase the number of demands necessary to trigger the applicability of AAA’s Mass Arbitration Supplementary Rules or authorizing class arbitration of any kind.

Company does not agree or consent to class arbitration, mass arbitration, private attorney general arbitration, or arbitration involving joint or consolidated claims under any circumstances. The parties agree that this batching provision is critical to this Section 10. If the batching provision in this Section 10 is found to be invalid, unenforceable or illegal, then Section 10 shall be null and void, and neither party shall be entitled to arbitrate any claim that is a part of the Mass Filing.

10.7 Mediation Following First Batch in a Mass Filing. The results of the first batch of demands will be given to an AAA mediator selected from a group of 5 mediators initially proposed by AAA. We and the counsel for the remaining claimants each have the right to strike one mediator and then rank the remaining mediators, with the highest collectively ranked mediator selected.

The selected mediator is responsible for attempting to resolve the Dispute in the Mass Filing. The Parties will then have 90 days (the “Mediation Period”) to agree on a resolution or substantive methodology for resolving the outstanding demands. If the parties are unable to resolve the outstanding demands during the Mediation Period and cannot agree on a methodology for resolving them through further arbitrations, either we or any remaining claimant may opt out of the arbitration process and have the demand(s) proceed in a court of competent jurisdiction. Notice of the opt-out will be provided in writing within 60 days of the close of the Mediation Period. If neither party opts out and they cannot agree to a method for resolving the remaining demands through further arbitration, the arbitrations will continue with the batching process. Absent notice of an opt-out, the arbitrations will proceed in the order determined by the sequential numbers assigned to demands in the Mass Filing.

10.8 Opt-Out. If you wish to opt out of this Arbitration Agreement, you must, within forty-five (45) days of first using the Site or the Content, send an email stating “Request to Opt-Out of Arbitration Agreement” to: privacy@homeservicesprivacy.com. If you opt out of this Arbitration Agreement, all other parts of this Agreement will still apply to you. This opt-out does not apply to the class action waiver in Section 10.1. Opting out of this Arbitration Agreement has no effect on any other current or future Arbitration Agreements you may have with us.

10.9 Modification. If we modify this Arbitration Agreement, you may reject that change by sending us written notice within thirty (30) days of our posting of the change, in which case we will terminate your account and you must stop using the Site, your account, and the Content.

10.10 Applicable Law. Illinois law applies to any arbitration under this Agreement, but the FAA governs the interpretation and enforcement of the Arbitration Agreement.

10.11 Enforceability. IF ANY OF THE TERMS OF THIS ARBITRATION AGREEMENT, INCLUDING THIS CLASS ACTION WAIVER, IS DEEMED INVALID OR UNENFORCEABLE, NEITHER PARTY MAY USE ARBITRATION TO RESOLVE DISPUTES UNDER THESE TERMS AND ALL DISPUTES WILL BE RESOLVED THROUGH LITIGATION.

11. VENUE FOR LITIGATION

If the Arbitration Agreement is found to be unenforceable or does not apply to a given Dispute, or if you opt out of the Arbitration Agreement as provided in Section 10, then, unless prohibited by applicable law, the proceedings must be brought exclusively in the State of Delaware. You agree to submit to the personal jurisdiction of any federal court within the jurisdiction in the State of Delaware for the purpose of litigating such Disputes.

12. GEOGRAPHIC SERVICE LIMITATIONS

Our HVAC, plumbing, and electrical services are available only in select geographic areas within the United States. Service availability may vary by location, and not all services may be available in all areas. The Site is provided for informational purposes to all visitors, but the ability to schedule or receive services is limited to our designated service areas. If you are located outside of our service areas, you may not be able to schedule services through the Site. Please contact us using the information in the Contact Us section to verify whether services are available in your area.

13. JURISDICTIONAL LIMITATIONS AND EXPORT COMPLIANCE

We are based in the United States. We make no representation that the Site or its Content are available or appropriate for use outside the United States or that it is available for use in locations other than the United States. You may not use the Site or the Content in violation of any Applicable Laws.

You may not directly or indirectly export, re-export, or make the Site accessible from any country, jurisdiction, or person to which export, re-export, or release is prohibited by Applicable Law. If you choose to access the Site from locations other than the United States, you do so at your own risk and you are responsible for complying with Applicable Laws.

14. SERVICE SCHEDULING AND APPOINTMENTS

You may be able to request or schedule HVAC, plumbing, or electrical service appointments using the Site. Any appointment request submitted through the Site is subject to our confirmation and availability. Submission of a service request does not guarantee that we will accept the request or that services will be performed at the requested time. We reserve the right to cancel, reschedule, or modify any appointment in our sole discretion.

The terms and conditions governing the actual performance of services, including pricing, warranties, and scope of work, are set forth in separate service agreements, work orders, or invoices provided at or before the time of service, and those terms will control over these Terms in the event of any conflict.

15. SMS/TEXT MESSAGE COMMUNICATIONS

If you choose to provide us with your opt-in consent to receive SMS/Text message communications from us, you agree to comply with our https://freedomheatcool.com/privacy-policy-terms-conditions/.

Consent to receive marketing / promotional text messages or autodialed or prerecorded calls is not a condition of purchasing any property, goods, or services.

You may opt out of receiving promotional text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message from us. We will honor your opt-out request within ten (10) business days. For help, reply HELP or contact us at 1-855-216-1006 or privacy@homeservicesprivacy.com.

16. SOCIAL MEDIA

We are active on social media. Links to the Company’s social media pages, currently Facebook, X, TikTok, Pinterest, YouTube, Instagram, and LinkedIn, are included on the Site (“Social Media Pages”). Because anyone may post or tag content on Social Media Pages, posts do not necessarily reflect our views. We reserve the right to remove anything from our Social Media Pages in our sole discretion. We may also take steps to block users from accessing our Social Media Pages if they violate these Terms. If we follow, like, repost, favorite, or share an individual’s content on our Social Media Pages, that is not an endorsement of that third party or any product, service, or company they represent.

17. FEEDBACK AND SUBMISSIONS

If you submit any ideas, suggestions, proposals, or feedback to the Company through the Site or otherwise (“Feedback”), you agree that: (i) your Feedback does not contain confidential or proprietary information of you or any third party; (ii) we are not under any obligation of confidentiality, express or implied, with respect to the Feedback; (iii) we may already be considering or developing something similar to your Feedback; (iv) we are free to use, disclose, reproduce, license, or otherwise distribute and exploit the Feedback in any manner without any obligation or compensation to you; and (v) you irrevocably assign to us all right, title, and interest in and to the Feedback.

18. SWEEPSTAKES, CONTESTS AND OTHER PROMOTIONS

From time to time, we may conduct promotions and other activities on, through or in connection with our services (“Promotion”). Each Promotion may have additional terms and/or rules or eligibility requirements which will be posted or otherwise made available to you in accordance with applicable law.

19. NOTICE AND ELECTRONIC COMMUNICATIONS

To You. We may provide any notice to you under these Terms by (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

To Us. To give us notice under these Terms, you must contact us using the email address: privacy@homeservicesprivacy.com. Such notice will be effective when we receive it.

20. ACCESSIBILITY

We are committed to making our Site accessible to people with disabilities. We strive to meet the accessibility standards set forth in the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you experience any difficulty accessing any part of our Site or have suggestions for improving accessibility, please contact us using the information in the Contact Us section below. We will make reasonable efforts to address your concerns and improve the accessibility of our Site.

21. NO WAIVER

No waiver by the Company of any term or condition set forth in these Terms shall be deemed a waiver of such term or condition or any other term or condition, and any failure of the Company to assert a right under these Terms shall not constitute a waiver of such right.

22. SEVERABILITY

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

23. ASSIGNMENT

We may assign our rights and delegate our duties under these Terms at any time to any party without notice to you. You may not assign these Terms without our prior written consent, which may be withheld in our sole discretion.

24. SURVIVAL

Any provisions of these Terms that are intended to survive termination (including any provisions regarding indemnification, limitation of liability, or dispute resolution) will continue in effect beyond any termination of these Terms.

25. ENTIRE AGREEMENT

These Terms constitute the sole and entire agreement between you and the Company with respect to your use of the Site and its Content and supersede all prior and contemporaneous understandings, agreements, representations and warranties with respect to those topics.

26. CONTACT US

If you have any questions about these Terms, please contact us:

Phone: 1-855-216-1006